Refund Policy

Refunds are reviewed after returned items are received and inspected. Approved refunds are issued to the original payment method whenever possible.

Refund timing

Inspection usually begins within 3 business days after the return is delivered. Once approved, refund timing depends on the payment provider or financial institution.

Partial refunds

Partial refunds may apply when an item is returned with missing packaging, missing accessories, signs of use, or condition changes that reduce resale value.

Damaged or incorrect orders

If an order arrives damaged, incorrect, or missing an item, contact support with the order number and photos of the package and item condition. Approved claims may be resolved with a replacement, store credit, refund, or return label depending on the issue.

Pending manual payments

Orders placed with CashApp/ApplePay, Zelle, Chime, Crypto, Western Union, MoneyGram, or RIA Money Transfer remain pending until payment is completed. Unpaid pending orders may be cancelled if payment is not completed after support follow-up.